Important Information: Policy & Disclaimers

Understanding policies, information and following guidelines and rules helps us all succeed.
Please carefully read all information. Feel free to contact Mystic Lotus if you have any questions.

Important Tuition Information, Students Rights and Responsibilities:

Quick Highlights:
NO REFUNDS FOR NOT SHOWING UP OR NOT PASSING THE CLASS.
IT'S THE STUDENTS RESPONSIBILITY TO SHOW UP, COMPLETE ALL LESSONS AND TESTING AND FOR PASSING EACH SECTION.
I PROVIDE THE ADDRESS AND SOME INSTRUCTIONS; I CANNOT MAKE YOU READ IT. YOU MUST USE ALL YOUR RESIURCES.
IF a refund is issued, it will be minus $25 processing fees.
Pay upon enrollment to keep your enrollment.
Check with your school, licensing board or HR department to find out what class/certification is right for you. NO refunds for taking the wrong class.
Be on time and stay for the full class. Stay awake during the class. Do not take calls in class or spend time texting. We understand that people have to take calls, please go out in the hallway to talk on your phone and limit your time out of the class to prevent missing required lessons.
Bring required book or online certification whichever is required for the course you are enrolled in

STUDENT CERTIFICATION CARDS, TUITION, ADA ACCOMODATION, CONDUCT, ETC:

According to the American Heart Association Instructor requirements, we have 21 days to issue your student cards. However, we strive to have your card issued in less than 7 days. Cards are usually issued same day, but sometimes there are things that happen and that is not a possibility, but please know, we work very hard to have your cards to you as soon as possible.
There are absolutely NO REFUNDS for taking the wrong course. It is the students responsibility to check with their HR department, School Administration or Licensing Board to find out what class is correct for their career, course of study or license.
If an arrangement is made to pay tuition in class, and you do not show, you will be billed full tuition for holding a seat or seats that other students could not enroll in. No show students cause a loss to my busuness equal to the tuition amount as other students get turned away.
For ADA accommodations: Students must notify instructor at least the day prior to class as some some accommodations may not be possible due to site location.
There are NO REFUNDS for no shows or late cancellations. If you show up without meeting class requirements (book or online certification, etc) you will be considered a NO SHOW and will not be allowed to attend and will not receive a refund.
Students must be on time to attend the class. The phone is turned off before class and during class. Students arriving late will not be allowed to attend and will be considered a no show and NOT eligible for a refund.
No refunds for travel issues. You must cancel the class at least 1 week prior to class to be eligible for a refund regardless of reason.
Due to inclimate weather: if you must not attend for safety or the instructor needs to cancel you are eligible to transfer to a different date and time (within 30 days of original enrollment) refunds are NOT available.
If you and your tuition are transferred to a different class (date/time), you must show up on time and attend the full class. NO refunds will be allowed for any reasons. Transfers are allowed ONCE.
Students must fully attend the entire course to pass.No refunds for not passing.
Students must fully and successfully demonstrate all skills testing to pass the course.
Students must successfully pass the course to receive their two year certification card.
There are no refunds for students who do not pass the course. Students are given one opportunity within 30 days of their original course for remediation, if they do not pass the course at that time, they will need to sign up for a future course to try again.
Students seeking remediation must attend an existing course, special appointments for remediation are only available at an additional costs.
Remediation and/or tutoring does not guarantee a student will pass the course, all original requirements for passing are the same.
Students have the right to ask for ADA accommodation: All skills must be performed successfully to pass the course
We encourage our students to be comfortable, laugh, talk a little to relate to the subject matter and to relax. This all helps students to learn and to retain information. We also ask students to be professional, mindful of time, distractions and the diversity of our students and staff.
Students may bring Knee pads or a kneeling pad for their comfort.
Students may bring a drink and food to class in most location. If the location prohibits food or drink please do not bring any.
Students are to clean up all of their items before leaving the class.
All students have the right to learn in an optimal setting, eating, side conversations and such may be distracting. While these are allowed, if it becomes and issue of distraction or delay in class time, students may be asked to stop or to leave the class.
Instructors have a right to refuse a class to anyone, ask students to leave and to refuse to pass a student should that does not pay attention and/or fully demonstrate all required skills. If this happens, refunds are not available.
Do not come to class intoxicated.
You must stay awake for the entire class

Class Information:

You must enroll and pay tuition to attend. Enroll before paying tuition. Once you are enrolled you will receive an email stating you are enrolled, pay tuition once you have received the email or your enrollment will be cancelled. Contact Jody Gonzalez if you need an extension or cash option.
Class times are approximate and may vary (less or more time)
Class sizes: 1 - 9 students per Instructor
Skills Testing course: Students must bring; their current on line certification to class.
BLS Renewal course: Students must bring a copy of their current AHA BLS certification card to class. You will not be able to attend this course without this.
We only renew AHA Certication not Red Cross or courses based on AHA. It's REQUIRED to provide a current (not expired), official American Heart Association BLS Provider card to attend the BLS Provider Renewal course.
For Replacement cards: Students must provide their name, the date of their original class, and the name of their class (ie; BLS or CPR, etc).
Save time and money by booking a class as an add on. When you book a class for your team or company, add additional training for much less than you would by booking the class as a stand alone class. Example of add on class: Bloodborne Pathogens

Location Information: Our Location or Yours!

We host most of our classes in Salem Oregon
We do also host classes in Dallas, Oregon a few times a year
We can come to your location: Oregon and Washington!
To come to your location: Some restrictions may apply, some additional costs may apply
Either at your location or ours we can teach small class sizes up to large class sizes.
Locations must have enough space for each student to practice skills on manikins, an onsite restroom and ADA accommodations if needed.

Tuition Information:

Payment is required the day of enrollment unless otherwise agreed with Jody Gonzalez.
Cash payments are an option with prior approval from the Instructor and are due before class or as otherwise agreed on with Jody Gonzalez. Cash payments are allowed and must be made prior to the class or test to hold your seat in class.
If cash payment is agreed on and the student does not show to class, there will be a $25 NO SHOW fee.
If payment is not received or a payment arrangement hasn't been made within 10 hours of your enrollment you will be removed from enrollment.
If you are removed, you can enroll in the same class or a future class if seats are available and you must pay upon enrollment to hold your seat. .
Tuition is subject to change without notice:
Refunds are not available for no shows, failure to pass the course, for those that show late or leave early unless authorized by the instructor under rare and extreme circumstances. If you are more than 5 minutes late to class you will not be allowed to attend class and will be considered a no show.
Tuition is only good for the date and course enrolled. If a change is needed, contact the Instructor within 1 week of the course to reschedule for another date and or course.

Cancellation Policy:

If you show up more than 5 minutes late or without required materials, you will NOT be allowed to attend class and will be considered a NO SHOW and will NOT qualify for a refund.
You must cancel as soon as possible to receive full or partial refund if qualified for a refund.
Cancellations one week prior to class qualify for a full refund or transfer of funds to another class, date or time.
Cancellations less than one week before class may qualify for a transfer of tuition to another class, date or time, or a partial refund (if cancelled or changed withing 3 days of class).
Cancellations less than 72 hours prior to class will not qualify for any refund or transfer of tuition.
If you are late (10 minutes or more) or do not have your book you may not be allowed to attend the class and will be considered a no show. No refunds for no show.
If a refund is authorized, there is a $6.00 cancellation/refund fee that will come off your tuition amount before tuition is refunded. If the refund or transfer is authorized after the qualifying timeframe, a $25 fee will be charged.

Be sure to purchase your student workbook before class.

You can find your student workbooks online. They may even offer an eBook option. If you download an eBook, please have it on your device in class. Some work and school resource centers have them for free or at for sale as well.
Student workbooks ARE REQUIRED. Showing up to class without a student workbook will be considered a a no show as you will not be allowed to attend class without the workbook. There is NO REFUND for showing up to class without meeting the student workbook requirement.
Go to the American Heart Association store for books or eBook purchase options.